In order for Ooma Internet Security to function properly, make sure that your Ooma Telo
is installed at the head of your home network, as seen in the diagram.
-
Locate the Ethernet cable that connects your modem to your router. Unplug the modem end
of the cable and plug it into the HOME port of the Telo.
-
Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
-
Reboot your modem and router.
-
Make sure that the device you are using to view this page is connected to the same network
as your router.
-
Refresh this webpage to see if the test succeeded.
-
If you are still encountering problems,
please contact our support team.