Ooma Internet Security is not configured correctly

In order for Ooma Internet Security to function properly, make sure that your Ooma Telo is installed at the head of your home network, as seen in the diagram.

  1. Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into the HOME port of the Telo.
  2. Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
  3. Reboot your modem and router.
  4. Make sure that the device you are using to view this page is connected to the same network as your router.
  5. Refresh this webpage to see if the test succeeded.
  6. If you are still encountering problems, please contact our support team.